RETURNS AND REFUNDS
All items are shipped individually wrapped and packed. In the unfortunate event that any item arrives damaged, please contact us within 5 days of receiving the order, and supply a photograph. We will try to resolve the issue by re-shipping or refunding the product, subject to stock availability. Replacement product will always be the same as the original product ordered.
Unfortunately, we cannot accept claims of damages submitted more than 5 days after receipt of the order, as required by postal companies.
Returns are accepted within 14 days of receipt provided the item(s) are unopened and in their original condition and packaging. Please email us first if you would like to return an item. Shipping costs are non-refundable. You will be responsible for paying shipping costs for returning your item. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, full refund less shipping costs will be provided within 7 days of receiving the item(s) back by applying a credit to you as original method of payment. If your order is returned to us because you were absent during delivery or refuse the parcel, we will either refund the order amount minus the restocking fee of 10% and the original shipping charge, or you can pay the cost of postage again to have it re-shipped.
Only regular priced items may be returned and refunded. Sale items are not subject
to refund or return.
SHIPPING AND DELIVERY
How It Works
DOMESTIC SHIPPING UAE
We offer free shipping on all UAE orders over AED600. Delivery charge for orders below AED600 is AED20. Delivery takes 2-3 business days.
We offer worldwide shipping. International shipping is performed via DHL or Emirates post whichever will be your choice.
DHL Shipping to USA, Europe and other countries - AED78 ($22). Delivery takes 3-5 days
DHL Shipping to Bahrain, Kuwait, Lebanon, Oman - AED45. Delivery takes 2-5 days.
Free shipping for orders AED1,000+ by Emirates Post.
Most of our orders reach destination within 2 weeks. However, depending on the customs at the country of destination, it may take up to 30 business days or more. Once the package leaves our store, we cannot guarantee a delivery date due to no control over the customs.
Please note that currently, we cannot ship to KSA and Qatar
When shipping outside of the UAE, additional taxes or duties may be charged by your local postal service or government. Unfortunately, we do not have knowledge as to what specific charges individual countries may apply. We are not responsible for any charges that your local post offices or government may enforce once packages have left the UAE.
Please note that we do not ship on weekends (Friday, Saturday) and holidays.
If you receive a product from us that was damaged in transit, please email us pictures of the damage at firstname.lastname@example.org and we will send a replacement to you at no additional cost.