FAQ

All items are shipped individually wrapped and packed. In the unfortunate event that any item arrives damaged, please contact us within 5 days of receiving the order, and supply a photograph. We will try to resolve the issue by re-shipping or refunding the product, subject to stock availability. Replacement product will always be the same as the original product ordered.

Unfortunately, we cannot accept claims of damages submitted more than 5 days after receipt of the order, as required by postal companies.

Returns are accepted within 14 days of receipt provided the item(s) are unopened and in their original condition and packaging. Please email us first if you would like to return an item. Shipping costs are non-refundable. You will be responsible for paying shipping costs for returning your item. 
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If approved, full refund less shipping costs will be provided within 7 days of receiving the item(s) back by applying a credit to you as original method of payment.

If your order is returned to us because you were absent during delivery or refuse the parcel, we will either refund the order amount minus the restocking fee of 10% and the original shipping charge, or you can pay the cost of postage again to have it re-shipped.

Sale items
Only regular priced items may be returned and refunded. Sale items are not subject to refund or return.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Currently, we are working on our online payment methods. Cash-on-delivery payment option is applicable within UAE. PayPal payment is available for shoppers outside UAE. Please fill the Contact Us form and send us your inquiries. We are happy to be at your service!